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Terms & Conditions

Detailed Description of Good and Services

Rulerite Stationers is a business in the retail industry that markets stationery, school books, office furniture and corporate gifting products.

Availability

The provision of goods and services by Rulerite Stationers is subject to availability. In cases of unavailability, Rulerite Stationers will process the refund in full within 7 days. We can unfortunately not be held liable for delays in the customer receiving the refund due to delays from the payment gateway or any other reasons beyond our control.

Delivery terms

Subject to availability and receipt of payment, orders will be processed within the amount of days stipulated in the shipping policy. Please have a look at our Shipping Policy for more information.

Damaged and Defective items

If an item is damaged or defective you need to inform us by email rulerite@mweb.co.za within 48 hours. We reserve the right to have the item evaluated by the specific supplier before the return is approved and this normally takes 5 – 10 working days. We cannot be held responsible for delays beyond our control. The item/s will be replaced where possible, but if for whatever reason a replacement is not available a refund will be processed. Refunds are normally processed within 5–7 working days but we cannot be held responsible for delays from the payment gateway or any other reasons beyond our control. If the shipping was done by a third party (i.e. Courier service) we can unfortunately not accept responsibility for any damaged goods. Please contact the applicable shipping company to log a claim.

Returns

We will accept returns if the item is un-opened and in its original condition. You need to notify us by email rulerite@mweb.co.za within 7 days. It is the customers’ responsibility and expense to return the item to us within 5 days of logging the claim. A voucher which is valid for 3 months will be provided, unfortunately no refunds will be processed. If any shipping charges were applicable these will be excluded from any refunds.

Customer Privacy Policy

Rulerite Stationers shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm Have a look at our Privacy Policy for further details

Credit Card Acquiring and Security

Credit card transactions will be acquired for Rulerite Stationers by PayFast who are the approved payment gateway. This site is secured by a full site SSL certificate. No bank details are kept on this website, but with the payment gateway.

Customer Details Separate from Card Details

Customer details will be stored by Rulerite Stationers separately from card details which are kept with the payment gateway.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility

Rulerite Stationers takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods (Unless explicitly stated).

Country of Domicile

This website is governed by the laws of South Africa and Rulerite Stationers chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature; Shop 18, Cavendish Glen Centre, 127 Monument Road, Kempton Park, 1619.

Variation

Rulerite Stationers may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Rulerite Stationers contact details

Telephonic Support: 011 972 4707 | Email Support: rulerite@mweb.co.za